Privacy Policy

Last updated: June 2026

1. Overview

GOC Webhosting ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding that data.

2. Information We Collect

We collect information you provide directly to us, including:

  • Account information: name, email address, billing address, phone number
  • Payment information: processed securely by our payment provider; we do not store full card details
  • Support communications: messages and files you send us via support tickets
  • Technical data: IP address, browser type, and pages visited when you use our website

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain your hosting services
  • Process payments and send invoices
  • Respond to support requests
  • Send service-related notices (renewal reminders, downtime alerts)
  • Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies

Our website uses cookies to maintain your session and preferences. These cookies are essential for the site to function correctly. By using our site, you consent to the use of these cookies. You can disable cookies in your browser settings, though this may affect site functionality.

5. Data Retention

We retain your account data for as long as your account is active. If you close your account, we will retain data for a reasonable period as required for legal and billing purposes, after which it will be securely deleted.

6. Data Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. All data transmitted to our website is encrypted via SSL.

7. Third-Party Services

We use trusted third-party services to help operate our business, including payment processors and email delivery providers. These parties only receive the data necessary to perform their functions and are contractually obligated to protect it.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of non-essential communications

To exercise any of these rights, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered customers of significant changes by email. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, please contact us.